Terms of Service

1. Acceptance of Terms

By accessing or using the Brightly AI platform ("Service") operated by Brady Ward Enterprises, LLC DBA Brightly AI ("Brightly AI," "we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Brightly AI is an AI-powered CRM platform for home services businesses. It provides AI-driven sales conversations, lead management, SMS and email communication, calendar scheduling, and related tools ("Service").

3. Accounts and Access

You must create an account to use Brightly AI. You are responsible for maintaining the security of your account credentials. You must provide accurate information during registration and keep it up to date.

You may not share your account, use another person's account, or create multiple accounts for the purpose of circumventing plan limits.

4. Subscription and Payment

Brightly AI is offered on a subscription basis. By providing payment information and starting a subscription, you authorize us to charge you the applicable fees.

• Fees are billed in advance on a monthly or annual basis
• All fees are in USD and non-refundable except as required by law
• We may change pricing with 30 days' notice
• Failed payments may result in service suspension

Trial periods are offered at our discretion and may not be combined with other offers. At the end of a trial, your subscription will begin automatically unless you cancel.

5. Cancellation

You may cancel your subscription at any time from Settings → Billing. Your access continues through the end of the current billing period. We do not prorate partial months.

6. Acceptable Use

You agree not to use Brightly AI to:

• Send unsolicited commercial messages (spam) to contacts who have not opted in
• Violate the Telephone Consumer Protection Act (TCPA) or CAN-SPAM Act
• Harass, threaten, or deceive any person
• Impersonate any individual or organization
• Transmit malware, viruses, or malicious code
• Attempt to reverse-engineer, scrape, or exploit the Service
• Violate any applicable law or regulation

You are solely responsible for ensuring your use of the AI messaging features complies with all applicable laws, including SMS marketing regulations and required opt-out language.

7. AI-Generated Content

Brightly AI uses artificial intelligence to generate sales messages, follow-ups, and responses on your behalf. You acknowledge that:

• AI-generated content may contain errors or inaccuracies
• You are responsible for reviewing and approving AI-generated communications before they are sent (where applicable)
• You are legally responsible for all messages sent from your account, whether AI-generated or manual
• We are not liable for the accuracy, appropriateness, or outcomes of AI-generated content

8. Your Data

You retain ownership of all data you upload to Brightly AI, including contact information, leads, and communications. By using the Service, you grant us a limited license to store and process your data solely for the purpose of providing the Service.

See our Privacy Policy for full details on how we handle your data.

9. Third-Party Integrations

Brightly AI integrates with third-party services including Google Calendar, Quo and Telnyx (SMS/voice), Resend (email), PostHog (analytics), and Stripe (payments). Your use of these integrations is subject to those third parties' terms and privacy policies. We are not responsible for third-party services.

10. Intellectual Property

The Brightly AI platform, including its software, design, and content, is owned by Brady Ward Enterprises, LLC DBA Brightly AI and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR SUITABLE FOR YOUR PURPOSES.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRIGHTLY AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS OR REVENUES, ARISING FROM YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRIOR TO THE CLAIM.

13. Indemnification

You agree to indemnify and hold harmless Brightly AI, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

14. Termination

We may suspend or terminate your account at any time for violation of these Terms, non-payment, or for any reason with 30 days' notice. Upon termination, your right to use the Service ends immediately. You may request an export of your data within 30 days of termination.

15. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to its conflict of law principles. Any disputes shall be resolved in the courts of Utah.

16. Changes to Terms

We may modify these Terms at any time. We will provide at least 30 days' notice of material changes via email or in-app notification. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms? Contact us: